"Players win games..teams win championships" - Bill Taylor

THURSDAY [16th DECEMBER 2010]
---> COMMUNICATION FOR LEADERS by Prof Dr Syed Omar Syed Agil

Being very good at speaking to a person requires the ability to listen for understanding, to ensure what you said, is what someone else has heard. The number one reason for poor communication may be time management. Due to the fact many leaders are highly scheduled, it becomes easier to deliver a message and keep moving than to stop and take the time to communicate in a useful and clear manner. By applying some or all the best practices shared here, the communication skills you have may be sharpened, and the results you see will likely improve.

Consider how you would apply these simple ideas adapted from

---> You Don’t Need a Title to be a Leader: How Anyone, Anytime Can Make a Positive Difference.

1. Start with a question:
   Be clear on what you want. If there was ever a time to “begin with the end in mind,” it is when you communicate.
2. Focus on quality, not quantity: 
   Ever heard it said – or say it yourself – that “things would be better if we just communicated more?” Often communicating more creates more problems. Good communication is about quality, not quantity.
3. Speak with truth and compassion:
   Don’t tell people what they want to hear. Tell them what they need to hear. Just make sure you tell them in such a way that they’ll listen. There is your view and their view, and often the best point of view lies somewhere in-between.
4. Focus on the listener, not yourself: 
   There are three modes of communicating. They are being – Self-centered, Message-centered, and Listener-centered. To be listener-centered requires that you put personal needs aside and become so familiar with the message you are trying to communicate that you can focus on and respond emphatically to the listener.
5. Simplify the message:
   The only thing people have less of today than disposable income or time is attention. With excessive demands on limited attention, effective communicators harness the power of the sound bite. They make concepts easy to understand and repeat.
6. Entertain to engage:
   For a leader to be heard and understood, he or she must break preoccupation and grab attention, in other words, entertain. That means a leader captures and holds the attention of those being addressed. You can’t bore people into positive action.
7. Feedback and feed forward: 
   The best way to make sure another person has heard and understood what you said is to ask them to repeat it back to you in their own words. You could say, “I want to make sure I explained that clearly. Would you please tell me how you understand what I’ve said?
8. Tell a better story:
   Telling a story is good, but being the story is better. The congruency between who you are and the stories you tell as a leader create credibility. The purpose, however, isn’t to be speaker-focused, but to use personal experience and story as a bridge to build connection.

ALWAYS REMEMBER...!!!